meet Our team
Our team, made up of Strata Management property and financial specialists and support staff, has grown and developed over the years resulting in an outstanding group of professionals with the abilities, qualifications and experience needed to provide excellent service.
Owner & Managing Director
25 years experience in all aspects of strata management. A high success rate representing owners corporations in tribunal matters. Attends daily to smooth running of major building projects.
Owner & Company Director
A wealth of experience in property and strata sectors. Highly skilled with client liaison and managing group dynamics in meetings.
Expert in all aspects of insurance, arrears and account payments. Highly respected by clients for her friendly nature and accommodating assistance.
Dedicated to tracking work orders and ensuring contractor compliance. A very friendly and energetic team member who greatly assists in bringing work orders to completion.
A highly capable and experienced team member focussing on strata projects such as fire safety and the NBN rollout.
Providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities.
Each team member has shown initiative in taking on responsibility for their role and developing it into one made up of best-practice procedures.
We are committed to on-going education to optimise and provide exceptional service by ensuring all strata managers and staff members are equipped with up to date information and knowledge in relation to relevant legislation by undertaking continuing professional development and educational courses and seminars.
Our two Directors, Desi & Paul Fletcher, are seasoned professionals who have over 60 years’ combined experience in Strata, Property and Contract Management resulting in an extremely high capacity for Strata Management.
Managing Director and Licensee in Charge Desi Fletcher, Licensed Strata Managing Agent for 25 years, is an experienced professional who joined Bonded Strata Management in 1989 and became the second owner of the company in 1998 together with her husband, Paul Fletcher.
Paul Fletcher is Director and a Licensed Strata Manager who brought to the company 35 years of experience from the Banking industry where he had a strong and comprehensive background in corporate property and contracts and Occupational Health & Safety Management. Desi and Paul both have a fervent and abiding commitment to exceptional service delivery.
Fran Hodder has been with us for 23 years, has a NSW Fair Trading Certificate of Registration in Strata, and has a wide range of experience in strata, accounting, bookkeeping, organises collation of information and submission for Income Taxation, GST and PAYG returns for our strata plans, payment of contractors using multiple cross-reference systems to optimise the process, insurance claims and renewals, high level people-skills (loves talking with and assisting people), staff management, ensures our office operates like a well-oiled machine.
The demands on strata managers to service Owners Corporations needs and legislative requirements has increased exponentially requiring the diligence and dedication of professional strata managers. Bonded Strata Management has stepped up to the plate and proven worthy of meeting the modern-day challenges. It is always good to receive our clients’ positive feedback as it is an encouragement to us, and we share with you some testimonials from valued clients.
"Bonded Strata Management has looked after our strata for over fifteen years. Desi Fletcher, the Managing Director, is extremely professional, knowledgeable and personable . Desi and Paul Fletcher, and Fran Hodder, to name a few of the team, are always ready to assist with any problems or concerns. All phone calls are returned and emails responded to. They also have a very good portfolio of trade professionals. We previously had two Stata companies managing our property, which had to be dismissed, as they were extremely incompetent and dismissive. When I found Bonded Strata I was relieved to find an honest company to deal with and haven’t looked back since."
Executive Committee Authorised Representative SP45402
"Paul and the team are truly professional and diligent in their service. They look at all the requirements of the strata carefully in consultation with owners and work in partnership to get sustainable outcomes. They also communicate proactively with residents."
Kevin and Daniella
Executive Committee SP8482 at Auburn
"We don’t have the time or the expertise to do all the things that need to be done to run a strata properly. Getting quotes, organising tradespeople, preparing budgets, paying bills, sending out correspondence and so on. That’s why we’ve been very glad to have the team at Bonded Strata Management working with us. They are responsive, they are practical, they are tactful, they have the information we need, and they support the committee extremely well – including in chairing what can sometimes be difficult strata meetings, where contentious issues have to be discussed or where difficult long-range decisions have to be made. Bonded have been a terrific assistance in making sure that we run our strata efficiently and that we meet all our legal and financial obligations. I thoroughly recommend their services."
Authorised Representative of Executive Committee SP2971
"In 2003, our Executive Committee decided to search for a strata management company that provided a personalised, professional and dedicated service. Our search ended when we found Bonded Strata Management! The approachable staff are knowledgeable, competent, responsive and polite. Their assistance and advice is always provided in a courteous and helpful manner. Problems and concerns are attended to promptly and efficiently.
We are very fortunate to have the support of Bonded Strata Management and are extremely satisfied with the proficient and competent service provided to us both individually and at the body corporate level. I would recommend Bonded Strata Management to anyone seeking reliable, high quality management and administration."
Authorised Representative of Executive Committee SP2430
"I have no hesitation in highly recommending Bonded Strata Management as an ideal management solution, based on over six years ongoing experience in retaining them as strata agents for our apartment building. After ongoing service issues with our previous agent we undertook careful research in commissioning the best strata manager that we could. Bonded Strata Management was then appointed at a time when we were facing not only the normal processing of strata matters but also some specific and very challenging management issues.
The Bonded team proved fantastic in facilitating some highly professional expert advice around:
• extensive repairs of building defects
• extensive repairs as a result of an unexpected fire audit
• negotiation with Big Corp, the state governmental insurance body
• commencement of legal action to recover insurance costs
The issues involved were highly complex and potentially time-consuming. Our whole executive team was highly impressed at how Bonded provided considered advice and took supportive action that really took the hassle out of the experience for our committee and residents.
Beyond this, Bonded Strata Management has also proved highly effective in arranging the following services on an ongoing basis:
• annual general meetings
• advice on prudent cost management
• the coherent development of a feasible and manageable sinking fund
• efficient handling of queries and issues arising from owners and renters within the building
Our team has always found the staff efficient, friendly and courteous. The principal, Desi Fletcher, has been a fantastic strata manager and her experience and advice has been invaluable. The team at Bonded are always accessible and extremely helpful and I have no hesitation at all in recommending Bonded Strata Management most highly."
Felix Bastajian, President
Executive Committee SP61180
"Bonded Strata Management has provided strata services to our strata of 71 residential lots located in Brown Street Newtown since 1989 and I have worked closely with them since taking on the position of Chair of the Executive Committee in 2008. Over the years Bonded has provided a professional, reliable and friendly service. The team are easy to work with, responsive to questions and requests from me and other residents in the building.
Bonded has developed a working knowledge of our building and its issues while maintaining a positive relationship with the owners, residents and Committee. Personally I have found the advice and support offered to me as the Chair of the Executive Committee invaluable and I have no hesitation in recommending Bonded Strata."
Brown Street Newtown
"Bonded Strata Management has been managing our strata plan at Earlwood for over 15 years and, during that time, has been diligent and courteous in its dealings with our strata plan.
The staff at Bonded Strata Management are considerate of any enquiries made of them and, if they are unable to respond immediately, attend to enquiries in a timely manner.
The Executive Committee is also appreciative of the expert advice it receives from Bonded Strata Management with regard to changes to the strata laws and maintenance of the strata premises.
I have no hesitation in recommending Bonded Strata Management to any strata plan wishing to have a pleasant and effective relationship with their strata manager."
"Paul & Desi Fletcher from Bonded Strata Management have been managing our block of units on Homer Street, Earlwood, for a number of years.
They have proven to be honest, very helpful, trustworthy, prompt in getting things done and easy to work with. Nothing is too much for them to attend to, and their friendly and professional style is outstanding.
They are 'Simply the Best', and we are very happy with them in charge."
Robert & Mary Passanah
Executive Committee SP7543 Earlwood
"Desi and her team always resolve all issues in a very efficient and timely manner. She has provided invaluable advice to our Owners Corporation and is always a pleasure to deal with. Desi was absolutely fantastic when we renovated the block and handled a very difficult situation exceptionally well. I couldn’t recommend her and her team more highly."
Robyn Elmslie, Secretary, Strata Executive Committee
15 Johnston Street, Balmain
"Bonded Strata Management have always been responsive with answering and resolving any issues and questions raised.
Their customer service has been outstanding and always professional. I found the staff members to have in depth understanding of their customers and have a can do attitude.
My dealing with the team over the past 11 years have been nothing but pleasant, as the staff members always ensured all requests were dealt in a timely and professional manner.
My sincerest thank you to Bonded Strata Management."
SP11594 Wiley Park
"Our Body Corporate has been working with Bonded Strata Management for many years now and have at all times found Paul Fletcher and his staff to be thoroughly professional and efficient in managing our Owners Corporation affairs and dealing with all manner of issues when they arise at our block of units."